Frequently Asked Questions
  1. How do I get a copy of my health record?

The privacy of your health information is a top priority at PINE so we will not send your medical records without your written consent.  You may phone our office to make a request and we will mail you a form that is simple to complete. Simply return the form by mail or drop it off at one of our many locations.

  1. Why do some patients get called back for their appointment ahead of others who arrived before them?

Our PINE doctors see patients for an assortment of health problems. Most times there are multiple doctors in one office.

  1. Do I have to pay at the time of visit?

Yes. We accept patients with insurance and self-pay patients. In almost all cases, some payment is required at the visit, whether it is a deductible, a co-pay, or a past due balence. The amount, if any, depends on the insurance carrier. For your convenience, PINE accept cash, personal checks, money orders, and credit cards (Visa, MasterCard, Discover, and American Express).

  1. Do PINE’s doctors make in-home visits?

No, not at this time.

  1. What should I do if I miss my appointment?  

We ask that you call our office during regular office hours (8 AM - 5 PM Monday through Friday) and explain that you have missed your appointment and discuss rescheduling the appointment. Please keep in mind that this will appear as a No Show appointment unless notification occurs within 2 hours prior to your appointment.

  1. Will someone call to remind me of my appointment?

Yes. An automated phone system will call 1 week prior to your scheduled appointment.

  1. Who can I call with a billing question?

You can call 412-683-3833 from 8am to 4pm. If no one answers, your call will be directed to the billing voicemail and your call will be returned the next business day.