FAQ

Password FAQ:

 What should I do if I forgot my Treatspace password?

  1. If you forgot your Treatspace password and your Treatspace account is associated with an email address, you can click the “Forgot password?” link on the Treatspace sign-in page (Treatspace.com/signin). Treatspace will then email you instructions for resetting your password.

  2. If you forgot your Treatspace password and your Treatspace account is not associated with an email address, you need to notify the Treatspace Administrator at your practice that your password needs to be reset. The Administrator should then email support@treatspace.com with the subject “Password Reset Request.” The email should specify the name of the individual whose password needs to be reset. Treatspace will then send an email to the Administrator with instructions for resetting the password.

What should I do if I’ve been locked out of my account for attempting to log-in too many times?

  1. If you’ve been locked out of your account for attempting to log-in too many times, you can reset your password by clicking the “Forgot password?” link on the Treatspace sign-in page. If you do not have an email address, please follow the steps in Question 1 to have an Administrator at your practice reset your password for you.

How can I change my password?

  1. You can change your password at any time through your Account Settings. To access Settings, log-in to Treatspace and click on the gear icon in the top right corner of the screen. Then, you can click the item on the left menu that says “Change Your Password.” You can also navigate to this link to reset your password: https://www.treatspace.com/settings/password/  

How often should I update my password?

  1. To comply with HIPAA standards, every user must update their password every 6 months.


Can’t Access Treatspace?

What should I do if I am unable to access Treatspace?

  1. First, ensure that the machine you are trying to access Treatspace from does not route you through a proxy server. If you are being routed through a proxy server (such as Citrix), please contact your practice’s tech support.

  2. If you are encountering an error message when attempting to log-in to Treatspace, please contact Treatspace support at support@treatspace.com. If you are unable to log-in because you cannot remember your password, please reset your password at the following link: Forgot password?


Supported Browsers

Does my practice need to download anything to access Treatspace?

  1. Treatspace is a web-based application, which means your practice does not need to download any additional software to access Treatspace. Your practice will need an up-to-date browser, such as IE 9, or the latest versions of Google Chrome or Mozilla Firefox.